THE NEW LEAF SPA TERMS AND CONDITIONS
New Leaf Spa Day Packages, Residential Packages, Special Offers, Promotions, Treatments.
Booking Information
We recommend you book treatments and packages in advance to avoid any disappointment. To book please telephone 01623 835333. Full payment will be taken upon booking.
Gift Vouchers
Gift vouchers can be purchased from New Leaf Spa. Gift vouchers are valid for twelve months from the date of purchase. They are non-refundable and non-transferable. Lost or stolen vouchers cannot be replaced. Vouchers are redeemable against New Leaf Spa Day Packages, Residential Breaks, Spa Treatments or Products. When you wish to make payment for your Spa visit by Voucher, please inform the Booking Team when you are making your booking. You must send your voucher along with a covering letter within 5 days of making your reservation to confirm your booking with us.
Arrival Time
Guests are advised to arrive 30 minutes before the treatments commence to relax and check through their schedules. If clients are late for their appointment the time will be deducted from the length of the scheduled treatment.
Cancellation Policy
Should you require cancelling treatments or Residential Breaks as a courtesy to our other guests and our therapists, we have the following cancellation terms:
- In the event to cancel your Spa visit, New Leaf Spa will offer an option to change your date and rebook an alternative date suitable to both parties as long as this request is made a minimum of 14 days prior to the arrival date.
- The option to date change is offered once and in the event of a further cancellation/amendment to the date, the full cost of the package will become payable.
- Within 14 days of arrival the full cost of the Spa visit becomes payable including any additional treatments/accommodation in addition to the Spa packages booked.
- Please note that if you are booked on a Promotional Event or a Special Offer, the new date must fall within the specified time period for the Promotional Event or Special Offer.
Spa Treatments
Individual Treatments require 48hrs notice if you need to cancel your appointment. A 50% charge will become payable within 48hrs and 100% within 24hrs of the appointment.
At all times New Leaf Spa reserves the right to endorse/refuse without explanation these requests.
| Opening Hrs |
| Club |
7am - 10pm |
Monday - Sunday |
| Treatments |
9am - 8pm |
Monday - Sunday |